Cancellation Policy

For a full refund of accommodation fees, cancellation must be made at least 14 full days prior to listing’s local check-in time (or 4:00 PM if not specified) on the day of check-in. For a 50% refund of accommodation fees, cancellation must be made 7 full days prior to listing’s local check in time (or 4:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.   If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.

Rules

  1. No smoking indoors of any kind including but not limited to marijuana, cigarettes, cigars and vaping.  Just don't.  It's gross.  If there is any evidence of smoking indoors, including smells, security deposit will not be refunded and/or you will be charged for an ozone machine rental.  
  2. Guests must obtain permission from the owner to have pets on the Rental Property and pay the required $30 one-time pet fee per pet.  It's small price to pay vs. boarding.  If permission is not given by the owner, $30 pet fee was not paid, and/or any evidence of pet(s) found in or about the Rental Property, the security deposit will not be refunded.  
  3. No Pets on the furniture.  No pets allowed at the lake house.
  4. Linens, towels, pillows, furnishings and decor are supplied with Rental Property. Guest are responsible for lost or damaged items at the cost of two (2) times the published standard rental price for such damaged or lost goods.  Inventory is taken after each stay.  ​​For example, 6 towels are issued per cabin per stay unless otherwise noted.  Each towel cost approximately $7.  If 2 are missing after a stay, a total of $28 will be deducted from the security deposit to replace the towels.  

Checkout Procedures

Leave the cleaning to us!  But before you leave, we ask you to:
  • Wash your dishes.
  • Police the outdoor area including cigarette butts and dog waste.
  • Place all used towels in a pile in the middle of the cabin.
  • If you used the grill, burn off any grease, wipe down and recover the grill.
  • Fold down outdoor umbrella. 
I also request that you leave a review to let us know you enjoyed your stay. We love to hear from guests and it helps others find us!
Please travel safely and come visit again any time you’re in southern Illinois!